All bookings are taken by telephone, email or text message; bookings are not confirmed until the customer receives voice, email or text confirmation. Bookings requiring a deposit are not confirmed until the deposit transaction is complete.

 

All bookings should be booked at least 24 hours prior to the journey  if possible, in the event of a cancellation, notice should be given at least 48 hours prior to the booking, in the event of a booking being cancelled within this time period then the customer is subject to a cancellation fee of 50% of the amount quoted for the booking.

 

The customer is subject to a cancellation fee of £10.00 if the booking has been taken within a 24 hour period of the journey being due and then cancelled.

 

In the event of a customer NO SHOW at the pre-booked pickup point, if no communication can be made the driver will wait no more than 15 minutes before cancelling the journey, the customer will then be subject to a cancellation charge of the full fare, monies paid prior to the journey will be deducted from the fare owed, If part or full payment is due an invoice will be sent to the customer, should this action  be ignored then your details will be passed to the relevant authorities. For Airport bookings If Information is incorrect due to the incorrect info being provided then the full amount for the booking is non returnable and any further bookings to correct the transfer will be charged at full rate. It is the customers responsibility to check supply the correct information for all bookings.

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Payments on return journeys are to be paid on the outbound journey unless English travel states otherwise

 

English Travel will comply with all Sub-Contractors terms and conditions when undertaking Sub-Contracted work.

 

Sub-Contractors will comply to English Travel terms and conditions when undertaking Sub-Contracted work.

 

All Connections are tracked and therefore English Travel will be at the pickup point no later than 45 minutes after the connection has ARRIVED at the terminal/station/port/e.t.c, all connections are tracked using official websites and apps, English Travel cannot be held responsible for this information displaying incorrect data. On occasion these pick up times can be affected through late, early or altered arrival or departure times, weather, breakdowns, RTA’s, heavy traffic or personal injury. In the event of any of these circumstances causing a delay to any bookings then the customer will be advised and informed by English Travel.

 

All airport and domestic booking information is the customers responsibility to relay correctly on booking, if you have a return journey that lands in the early hours then it is essential to double check the LANDING DATE, a copy of return details should be emailed or photographed and sent to English Travel if possible for our records. English Travel will not be held responsible for errors in this manner, if an error has been made then the customer will be subject to a full price single journey charge on their return transfer.

 

In the event of bookings not being covered by English Travel, then alternative transport will be arranged and Sub-Contracted out to similar trusted companies who will be fully licensed and will give the same level of service as English Travel.

 

The vehicles will accommodate the driver and the amount of customers that the vehicle is licensed to carry, if the customer has excess luggage please inform us on booking.

 

Soilage of the vehicle in any manner is subject to a charge starting @ £50.00.

 

Waiting time is charged at minimum rate of £7.50 per 15 minutes in any 1 hour period.

 

Eating and drinking of soft drinks or alcohol is not allowed in the vehicle at any time.

 

Child seats or booster seats are not provided should you wish to use your own please consult on booking.